Inside Sales Associate

Inside Sales Associate

December 4, 2018 1:54 pm

This position provides direct support to the sales staff by assisting customers with pricing, lead times, product information, pre-and post-order support, and layout support. The ideal candidate will have a solid background in using computers, interest in helping people, comfortable interacting with customers, self-starter, detailed oriented, and enjoys continuously learning.


Job Title:                                  Inside Sales Associate

Department:                              Sales

Reporting Relationship:            Inside Sales Manager

Work Location:                         Sanford, FL

FLSA Status:                            Exempt                         

EEO-1 Job Category:                 2- Professionals

Revision Date:                           10/23/17

 

General Statement/Purpose of Job:

This position provides direct support to the sales staff by assisting customers with pricing, lead times, product information, pre-and post-order support, and layout support.  The ideal candidate will have a solid background in using computers, interest in helping people, comfortable interacting with customers, self-starter, detailed oriented, and enjoys continuously learning.

 

Essential Duties and Responsibilities:

  • Assist existing customers/agents with pricing, product information, complaints, and service issues
  • Assist customers and sales staff with application recommendations and support.
  • Review all new orders for part number, commission, and special instruction accuracy.
  • Execute pre-and post-order support, order conversion, and expediting as required.
  • Interface with sales to understand new fixture requirements.
  • Demonstrate creative problem-solving skills to generate well balanced customer and business solutions.
  • Be a strong customer advocate within the organization.

 

Knowledge, Skills, and Abilities:

  • Great computer skills
  • Excellent written and verbal communication skills
  • Outstanding interpersonal skills with the ability to work with all levels of personnel
  • Strong willingness to learn
  • Problem solving and critical thinking skills
  • Adaptability
  • Ability to establish strong internal and external relationships
  • Strong organizational skills with the ability to prioritize and work within a fast-paced changing environment
  • Ability to take direction and work both independently and as part of a team

 

Education and Experience Requirements:

  • Associates degree or higher (Preferred, but not required)

 

Working Conditions:

Work is primarily conducted in an office working environment with some exposure to manufacturing facility.

 

Note:The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the direction of the employer.